Return and Refund Policy
Unless otherwise noted below, RV Labs refund policy is valid for 90 days. You must request any refunds within 90 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging – it must be in like new, resalable condition. You’ll also need the receipt or proof of purchase.
Shipping costs are not refundable once an order has shipped.
Returns for non-defective products are subject to a 20% restocking fee unless otherwise specified below.
Exceptions / Non-Returnable Items
No returns offered on products that were sold ”as defects".
No returns on custom made to order latches.
Exchanges
If you wish to exchange a product, the original product must be sent back to us and received prior to the new item being sent out. In some cases you may wish to re-order the item with a new order for faster delivery and then receive a refund on a returned item once it arrives at our warehouse. Exchanges for non-defective products are subject to a 10% restocking fee. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds
We will notify you via the email address associated with the order as soon as we’ve received and inspected any returned items. At this point you will either receive the refund (less any processing or restocking fees) directly to the original payment method or a detailed explanation for any items that will not be refunded. Keep in mind that refunds may take many days to appear on your bank or credit card account – this is not something we can control and is a function of your bank or credit card company.
To start a return, you can contact us at brett@rvlabs.com.au . If your return request is approved, we will send detailed instructions on how to return the product(s) to us. Please do not send any product(s) back to us without getting a return authorization.
Customers are responsible for return shipping costs. Customer is also responsible for ensuring that the returned item is received by RvLabs in new, undamagaged and uninstalled condition. RV Labs encourages customers to take shipping carrier insurance on high-claim items. RV Labs is not responsible for damages caused during return shipping and retains the right to deny a return if an item is not retuned in new, undamagaged and uninstalled condition.